At theurbanriots (KOLAPIDO SYSTEMS PRIVATE LIMITED), customer satisfaction is important to us. This policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery
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The request is raised within 48 hours of receiving the order
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The product is unused, unwashed, and in its original condition with tags and packaging intact
Items that show signs of use, wear, or damage caused after delivery will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products purchased during sales, discounts, or promotional offers
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Items damaged due to improper use or mishandling
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Customized or special-order products
3. Return Process
To initiate a return, please contact us with your Order ID and clear images/videos of the product issue.
Contact Details:
📧 Email: contact@theurbanriots.com
📞 Phone: +91 8696480352
Once your request is reviewed and approved, our team will guide you through the return process.
4. Refund Policy
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Refunds are initiated only after the returned product is received and inspected
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Approved refunds will be processed to the original payment method
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Refund processing may take 7–10 business days, depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the return is due to our error.
5. Replacement Policy
If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to stock availability.
6. Cancellation Policy
Orders can be cancelled before shipment only. Once an order has been dispatched, it cannot be cancelled.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
📧 Email: contact@theurbanriots.com
📞 Phone: +91 89408 31961
🏢 Address: KOLAPIDO SYSTEMS PRIVATE LIMITED
No. 99 (32), Jeenis Road, Saidapet, Chennai,
Tamil Nadu, India – 600015
