Terms & Conditions

1. Introduction

Welcome to KOLAPIDO SYSTEMS PRIVATE LIMITED. These Terms & Conditions govern your access to and use of our website, including browsing, creating an account, placing orders, purchasing products, making payments, and using any other services or features available through our website.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our applicable Privacy Policy, Shipping & Delivery Policy, and Returns, Refunds & Cancellations Policy.

If you do not agree with any part of these Terms & Conditions, please discontinue use of the website.

2. Eligibility to Use the Website

You may use our website only if you are legally capable of entering into a binding agreement under applicable law.

If you are accessing or using the website on behalf of another person, you confirm that you have the authority to act on their behalf and that they agree to these Terms & Conditions.

3. Permitted Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website in any way that may damage, disable, overburden, interfere with, or compromise the website, its servers, systems, security, or normal operation.

You must not attempt to gain unauthorized access to any account, server, database, system, administrative area, or other part of the website.

The use of the website to distribute malware, malicious code, spam, fraudulent information, unauthorized advertising, or other harmful content is prohibited.

4. Customer Accounts

Certain features of the website may require you to create a customer account. You are responsible for providing accurate and up-to-date information when creating or maintaining your account.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You should notify us promptly if you believe that your account has been accessed without authorization or that your login credentials have been compromised.

We reserve the right to suspend or restrict an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms & Conditions.

5. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, sizes, colours, prices, and other information displayed on the website are accurate and up to date.

However, there may be minor differences between product images displayed on the website and the actual product, including differences in colour, appearance, texture, or presentation caused by lighting, photography, screen settings, or device displays.

Product measurements and size information should be reviewed carefully before placing an order. Where a product-specific size chart is provided, customers are encouraged to use it when selecting a size.

We reserve the right to correct typographical, pricing, description, availability, or other errors on the website.

6. Product Availability

All products are subject to availability. Product availability displayed on the website may change without notice.

We reserve the right to limit the quantity of products that may be purchased by a customer and to discontinue or modify products at any time.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order and, where applicable, process a cancellation and refund for the unavailable item.

7. Pricing and Taxes

Product prices displayed on the website are subject to change without prior notice. The applicable price at the time an order is placed will generally be the price used for that order, subject to correction of any obvious pricing or technical errors.

Applicable taxes, shipping charges, discounts, promotional offers, or other charges will be displayed during the ordering or checkout process where applicable.

Promotional prices and discounts may be subject to additional terms, eligibility requirements, validity periods, product exclusions, or usage limits.

8. Orders and Order Acceptance

Placing an order through the website constitutes a request to purchase the selected products. An order confirmation or acknowledgement does not necessarily constitute final acceptance of the order where further verification is required.

We reserve the right to accept, reject, cancel, or limit an order where permitted by applicable law, including in circumstances involving product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or other legitimate operational reasons.

If we cancel an order after payment has been successfully received, the applicable amount paid for the cancelled order or item will be refunded according to our refund process.

9. Accuracy of Customer Information

You are responsible for providing accurate information when placing an order, including your name, mobile number, email address, billing information, and delivery address.

We are not responsible for delivery problems caused by incorrect, incomplete, outdated, or incorrectly entered information provided by the customer.

If you identify an error in your order or delivery information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipment.

10. Payments

Payments must be completed using the payment methods made available through the website at the time of checkout.

Payment transactions may be processed through third-party payment service providers. Depending on the payment method selected, you may be subject to the terms and privacy policies of the relevant payment provider.

We do not intentionally request or store sensitive payment credentials such as your card PIN, CVV, or banking passwords through ordinary customer communications.

An order may not be processed or may be cancelled if payment is unsuccessful, reversed, declined, incomplete, or otherwise not successfully confirmed.

11. Discounts and Promotional Offers

From time to time, we may offer promotional codes, discounts, special prices, or other promotional offers.

Each promotion may have its own eligibility requirements, validity period, minimum order value, product exclusions, redemption limits, or other conditions.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers or exchanged for cash.

We reserve the right to correct, modify, suspend, or withdraw a promotional offer where permitted by applicable law.

12. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping & Delivery Policy.

Delivery estimates provided on the website are estimates and may vary depending on the delivery location, courier operations, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate and complete.

13. Order Cancellation

Orders may be cancelled only in accordance with the cancellation conditions and timeframes specified in our Returns, Refunds & Cancellations Policy .

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

14. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns, Refunds & Cancellations Policy .

Customers should review the applicable eligibility requirements, return period, product condition requirements, exclusions, return procedure, and refund process before requesting a return or refund.

Products returned outside the applicable return period or without satisfying the stated eligibility requirements may not qualify for a return or refund.

15. Product Care and Usage

Customers are responsible for using and caring for products in accordance with any care instructions, labels, packaging information, or product-specific instructions provided with the product.

Damage resulting from improper washing, drying, ironing, storage, alterations, misuse, accidents, or failure to follow applicable care instructions may not qualify as a manufacturing defect.

16. Intellectual Property

Unless otherwise stated, the content available on this website, including text, product descriptions, photographs, graphics, logos, icons, designs, layouts, videos, software, and other materials, is owned by or licensed to KOLAPIDO SYSTEMS PRIVATE LIMITED and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit website content without prior written permission, except where permitted by applicable law.

17. Reviews, Feedback and User Content

If the website allows you to submit product reviews, feedback, comments, photographs, or other content, you are responsible for ensuring that the content is lawful, accurate, and does not violate the rights of another person.

You must not submit content that is unlawful, abusive, defamatory, misleading, threatening, discriminatory, obscene, fraudulent, or otherwise inappropriate.

We reserve the right to remove or restrict user-generated content that violates these Terms & Conditions or applicable law.

18. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, analytics services, communication services, or other external platforms.

Third-party services are governed by their own terms, conditions, and privacy policies. We are not responsible for the content, availability, security, or practices of third-party websites or services that are outside our control.

19. Website Availability and Changes

We aim to keep the website available and functioning properly; however, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend, modify, restrict, or discontinue all or part of the website for maintenance, security, upgrades, technical reasons, or other operational requirements.

20. Fraudulent or Abusive Activity

We reserve the right to investigate orders, accounts, transactions, or activities that we reasonably believe may involve fraud, unauthorized payment activity, abuse of promotional offers, false information, misuse of return policies, or other unlawful or abusive behaviour.

Where permitted by applicable law, we may cancel or restrict an order, suspend an account, or take other appropriate action in response to suspected fraudulent or abusive activity.

21. Disclaimer

We make reasonable efforts to maintain accurate website information; however, we do not guarantee that all content, product information, availability, pricing, or website functionality will always be complete, current, or free from errors.

Nothing in these Terms & Conditions is intended to exclude or limit any rights, warranties, or protections that cannot lawfully be excluded or limited under applicable law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, KOLAPIDO SYSTEMS PRIVATE LIMITED will not be responsible for losses or damages arising from circumstances outside our reasonable control or from the improper use of the website or products.

This may include interruptions caused by internet connectivity, third-party service providers, payment networks, courier services, technical failures, or other circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person's rights.

24. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, public emergencies, internet or telecommunications failures, labour disruptions, or failures of third-party service providers.

Where such circumstances affect an order or delivery, we will make reasonable efforts to communicate relevant information and resume normal operations when reasonably possible.

25. Privacy

Your use of the website may involve the collection and processing of personal information. Our handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that information may be collected and used as described in the Privacy Policy and as permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing the operations of KOLAPIDO SYSTEMS PRIVATE LIMITED, subject to any mandatory consumer protection rights and other applicable legal requirements.

Any dispute arising in connection with the website, products, orders, or these Terms & Conditions shall be handled in accordance with applicable law and the jurisdiction legally applicable to the matter.

27. Changes to These Terms & Conditions

We may update or modify these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

Updated Terms & Conditions will be published on this page. Your continued use of the website after the updated terms become effective constitutes acceptance of the revised terms, to the extent permitted by applicable law.

28. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

29. Entire Agreement

These Terms & Conditions, together with the policies and terms expressly referenced on this website, constitute the terms governing your use of the website and your purchase of products through the website, subject to applicable law.

30. Contact Information

If you have questions, concerns, or requests regarding these Terms & Conditions, please contact KOLAPIDO SYSTEMS PRIVATE LIMITED using the contact information below:

• Email: contact@theurbanriots.com
• Phone: 8940831961