1. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Business days normally exclude Saturdays, Sundays, and applicable public holidays. Orders placed during weekends or holidays may begin processing on the next available business day.

Processing time includes activities such as order verification, payment confirmation, product preparation, quality checks, packaging, and handover to the applicable shipping partner.

During periods of unusually high order volume, promotional campaigns, seasonal sales, or other exceptional circumstances, processing may take longer than the usual timeframe.

2. Shipping & Delivery Options

Available shipping methods may vary depending on the delivery location, product availability, order size, and other applicable conditions.

Estimated delivery times begin after the order has been processed and handed over to the shipping partner. Delivery estimates are not guaranteed and may vary depending on the destination and circumstances affecting transportation.

3. Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as the delivery location, selected shipping method, order value, and applicable promotional offers.

The applicable shipping charge will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping or other shipping promotions. Such offers may be subject to minimum order values, eligible locations, specific products, or other promotional conditions.

4. Delivery Locations

We currently provide domestic delivery to locations supported by our shipping partners.

Delivery availability may depend on the postal code or address entered during checkout. Certain remote, restricted, or otherwise inaccessible locations may have limited delivery options or may not be serviceable.

If your location is not serviceable, the applicable shipping option may not be available at checkout.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, your customer account, or another applicable communication channel.

Tracking information may take some time to become active after the shipping partner receives the package. If the tracking status does not update immediately, please allow reasonable time for the carrier's system to update.

You may use the tracking information provided to monitor the shipment's progress and estimated delivery status.

6. Delivery Attempts

Our shipping partners may make one or more delivery attempts depending on their standard delivery procedures and the destination.

Please ensure that the recipient or an authorized person is available at the delivery address when required.

If delivery cannot be completed because nobody is available, the address is incorrect, the recipient refuses the shipment, or the carrier is otherwise unable to complete delivery, additional delivery attempts or return-to-sender procedures may apply.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your name, phone number, postal code, house or building details, street information, and other delivery instructions before completing your purchase.

If you notice an incorrect delivery address after placing your order, contact us as soon as possible. We will try to assist with an address correction where the order has not yet been shipped.

Once an order has been shipped, changing the delivery address may not be possible and may depend on the shipping partner's procedures.

8. Failed Delivery & Return to Sender

An order may be returned to us by the shipping partner if delivery cannot be completed after the applicable delivery attempts.

Reasons may include an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, unreachable phone number, restricted delivery location, or other circumstances beyond our control.

If an order is returned to us, please contact our support team so that we can determine whether the order can be reshipped or whether another resolution is available.

Additional shipping or handling charges may apply in certain cases, particularly where the failed delivery resulted from incorrect or incomplete information provided by the customer.

9. Shipping Delays

We work with our shipping partners to deliver orders within the estimated timeframe. However, delivery may occasionally be delayed because of circumstances outside our reasonable control.

Delays may result from factors such as:

• Adverse weather conditions
• Transportation or logistics disruptions
• High shipment volumes
• Festivals and holiday periods
• Operational issues with shipping partners
• Incorrect or incomplete delivery information
• Remote or difficult-to-service locations
• Unexpected events affecting transportation networks

If your order appears significantly delayed, please contact us with your order number so that we can assist with checking the shipment status.

10. Damaged or Tampered Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, please inspect the shipment carefully before accepting it where possible.

If you receive a damaged or incorrect product, please contact us as soon as possible and provide your order details along with photographs or other relevant information requested by our support team.

Any applicable replacement, return, or refund will be handled according to our Returns, Refunds & Cancellations Policy.

11. Multiple or Partial Shipments

In some cases, products from the same order may be shipped separately. This may occur because products are stored at different locations, become available at different times, or require different fulfillment arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information and delivery dates for each shipment.

12. Delivery Confirmation

A shipment may be considered delivered when the applicable shipping partner records the package as delivered to the address provided with the order.

If your order is marked as delivered but you have not received it, please first check with household members, building reception, security personnel, neighbors, or other authorized recipients where appropriate.

If you still cannot locate the shipment, contact us as soon as possible so that we can assist with the delivery investigation.

13. Delivery Estimates

All delivery timelines provided on our website are estimates and are intended to give customers a general indication of when an order may arrive.

Delivery dates may vary depending on the destination, shipping method, carrier operations, order processing time, and other circumstances. A delivery estimate should therefore not be treated as a guaranteed delivery date unless expressly stated otherwise.

14. Contact Us

If you have questions about your shipment, delivery status, tracking information, or any other shipping-related matter, please contact KOLAPIDO SYSTEMS PRIVATE LIMITED.

• Email: contact@theurbanriots.com
• Phone: 8940831961

15. Updates to This Policy

KOLAPIDO SYSTEMS PRIVATE LIMITED may update this Shipping & Delivery Policy from time to time to reflect changes in our services, shipping arrangements, business practices, or other applicable requirements.

Any updated version will be published on this page. Customers are encouraged to review this policy periodically for the latest information.