Privacy Policy

At KOLAPIDO SYSTEMS PRIVATE LIMITED, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the website.

1. Information We Collect

We may collect information that you provide directly to us, information generated when you use our website, and information received from service providers involved in processing your orders and providing our services.

Personal Information

Depending on how you interact with our website, we may collect information such as:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Account login information
• Order and purchase information
• Information you provide when contacting customer support
• Other information you voluntarily provide to us

Order Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including the products ordered, order amount, billing details, delivery information, order status, and transaction references.

Payment Information

Payments may be processed through third-party payment gateways or payment service providers. Depending on the payment method used, payment providers may collect and process payment information such as card, bank, UPI, wallet, or other transaction details.

We generally do not need to store your complete payment card or banking credentials on our servers. Payment information may instead be handled directly by the applicable payment service provider in accordance with its own privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically. This information helps us operate, secure, and improve our website.

Depending on the technologies and services used on our website, this may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or page
• Date and time of visits
• General website usage information
• Technical information relating to website performance and security

3. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Processing payments and transactions
• Arranging delivery and shipment of products
• Providing order confirmations and status updates
• Responding to customer questions and support requests
• Processing returns, refunds, cancellations, and exchanges
• Improving our products, website, and services
• Personalizing your shopping experience
• Maintaining website functionality and performance
• Detecting and preventing fraudulent or unauthorized activity
• Protecting the security of our website and customers
• Complying with applicable legal and regulatory requirements
• Communicating important service-related information

4. Communications

We may contact you using the information you provide for purposes related to your account, orders, or use of our services.

These communications may include order confirmations, payment notifications, shipping updates, delivery notifications, account-related messages, customer service responses, and other important service communications.

Where applicable, we may also send promotional or marketing communications in accordance with applicable requirements. You may opt out of promotional communications where an unsubscribe or similar option is provided.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve the overall shopping experience.

Types of Cookies

• Essential cookies: Required for important website functions such as shopping carts, login sessions, checkout, and security.
• Preference cookies: Used to remember settings and preferences that improve your browsing experience.
• Analytics cookies: May help us understand website traffic, usage patterns, and website performance.
• Marketing cookies: Where used, these may help provide relevant advertising or measure marketing campaign performance.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some features of the website.

6. How We Share Your Information

We do not sell your personal information as part of our ordinary business operations. We may share relevant information with trusted third parties when necessary to operate our business, provide services, or fulfill your requests.

These parties may include:

• Payment gateways and payment service providers
• Shipping and logistics providers
• Website hosting and infrastructure providers
• Website analytics and performance service providers
• Customer support and communication service providers
• Fraud prevention and security service providers
• Technology and software service providers
• Professional advisers where reasonably necessary

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for legitimate purposes.

7. Third-Party Services & Links

Our website may integrate with third-party services or contain links to external websites. These services may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, security, or content of third-party websites and services that we do not control. We recommend reviewing the applicable privacy policies before providing personal information to third parties.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing applicable agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Your Account Information

If you create an account with us, you are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

You may contact us regarding updates or corrections to certain personal information associated with your account, subject to applicable requirements.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have certain rights concerning your personal information. These may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing where applicable
• Opt out of certain promotional communications

Some requests may be subject to legal, security, contractual, or record-keeping requirements. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action where required.

13. Fraud Prevention & Website Security

We may collect and process certain information to detect suspicious activity, prevent fraudulent transactions, protect customer accounts, and maintain the security and integrity of our website.

Security-related information may be shared with relevant service providers where necessary to investigate or prevent suspected fraud, unauthorized access, or other security incidents.

14. Processing by Service Providers

Some of our technology, payment, hosting, analytics, communication, logistics, or other service providers may process information from locations outside your state, region, or country.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements and appropriate security measures.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page with the revised policy information. We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact KOLAPIDO SYSTEMS PRIVATE LIMITED.

• Email: contact@theurbanriots.com
• Phone: 8940831961