1. Order Cancellation

You may request cancellation of your order within 24 hours of placing the order, provided the order has not already been shipped or otherwise processed for dispatch.

Cancellation requests received after the order has been shipped may not be eligible for cancellation. In such cases, you may need to follow the applicable return procedure after delivery.

To request a cancellation, please contact KOLAPIDO SYSTEMS PRIVATE LIMITED as soon as possible and provide your order number and relevant order details.

• Email: contact@theurbanriots.com
• Phone: 8940831961

If an eligible cancellation is approved, any applicable refund will be processed according to the payment method and refund procedures described below.

2. Return Eligibility

Eligible products may be returned within 7 days from the date of delivery. To qualify for a return, the product should generally meet the following conditions:

• The return request is submitted within the applicable return period.
• The product is unused and has not been worn, washed, or altered.
• The product is returned in its original condition.
• Original tags, labels, packaging, and accessories are retained where applicable.
• The product is not damaged due to customer handling or misuse.
• The product is not soiled, stained, or otherwise unsuitable for resale.
• Proof of purchase or the relevant order details can be provided.

We may decline a return if the product does not meet the applicable eligibility conditions.

3. Fashion Product Return Conditions

Because clothing and fashion products may come into direct contact with the body, returned items must be in a hygienic and resalable condition.

Customers should try products without removing protective elements, tags, labels, or packaging unnecessarily. Items showing signs of wear, washing, alteration, perfume, makeup, stains, or other customer-related damage may not qualify for return.

Where a product includes accessories, packaging, tags, or other components, these should be included with the returned item wherever applicable.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, or other applicable restrictions.

Depending on the products offered on our website, examples may include:

• Products marked as non-returnable on the product page.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without required tags or labels where applicable.
• Products damaged due to improper use or customer handling.
• Personalized, customized, or specially prepared products where applicable.
• Products that cannot be resold for hygiene or safety reasons, where applicable.

Product-specific return restrictions, if any, will be communicated on the relevant product page or at the time of purchase.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue, we may request photographs, videos, packaging information, order details, or other relevant evidence.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, return, refund, or another remedy depending on the circumstances and applicable requirements.

6. How to Request a Return

To request a return, please contact us within the applicable return period and provide the following information:

• Order number
• Name associated with the order
• Product or products you wish to return
• Reason for the return
• Photographs or other supporting information where requested

Do not send products back to us before receiving return instructions where a return authorization or specific return procedure is required.

7. Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and the applicable product or order conditions.

Where a return is due to an incorrect, defective, or damaged item caused by us or our fulfillment process, we may provide an appropriate return solution subject to verification.

For returns due to a change of mind, preference, size, or other customer- initiated reason, applicable return shipping costs may be the responsibility of the customer unless otherwise stated on the website.

8. Return Inspection

Once a returned product is received, it may be inspected to determine whether it meets the applicable return conditions.

Approval of a return does not automatically guarantee a refund. The final refund decision may depend on the condition of the returned product and compliance with this policy.

If a returned item does not meet the required conditions, we may contact you regarding the next available option.

9. Refund Policy

Once an eligible return has been received and approved, the applicable refund will generally be processed using the original payment method, unless another method is required or agreed upon.

Refund processing time may vary depending on the payment provider, bank, card issuer, or other financial institution involved in the transaction.

After we initiate an approved refund, it may take approximately 5–7 business days or longer for the amount to appear in your account, depending on the payment method and financial institution.

10. Refund Amount

The amount refunded may depend on the nature of the return, applicable shipping charges, discounts, promotional offers, and other order-specific conditions.

Where applicable, original shipping charges may not be refundable unless the return is due to an issue attributable to us or otherwise required under applicable law.

If an order was purchased using a promotional discount, coupon, or other offer, the refund may be adjusted in accordance with the terms of that promotion.

11. Exchanges

Exchanges may be available for eligible products depending on product availability and the applicable return conditions.

If the requested replacement size, color, or product is unavailable, we may offer another available resolution, such as a refund, subject to the applicable terms.

12. Undelivered or Refused Orders

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the shipment, or other circumstances attributable to the customer, additional charges or refund adjustments may apply where permitted.

If a shipment is returned to us by the carrier, please contact our customer support team so that we can determine the appropriate next step.

13. Refunds for Cancelled Orders

If an order cancellation is approved before shipment or fulfillment, the applicable amount will generally be refunded to the original payment method.

The time required for the refund to appear in your account depends on the payment gateway, bank, card issuer, or other payment provider.

14. Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact KOLAPIDO SYSTEMS PRIVATE LIMITED using the details below.

• Email: contact@theurbanriots.com
• Phone: 8940831961

15. Policy Updates

KOLAPIDO SYSTEMS PRIVATE LIMITED may update this Returns, Refunds & Cancellations Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be published on this page. We encourage customers to review the policy before placing an order.