At theurbanriots (KOLAPIDO SYSTEMS PRIVATE LIMITED), we are committed to delivering your orders in a timely and secure manner. This Shipping Policy explains how orders are processed and shipped.

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1. Order Processing Time

• All orders are processed within 1–3 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is dispatched, you will receive a confirmation via email or SMS with tracking details.

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2. Shipping Locations

We currently ship across India.
At this time, international shipping is not available.

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3. Delivery Time

• Estimated delivery time is 5–10 business days, depending on your location and courier partner.

• Delivery timelines may vary due to factors such as remote locations, weather conditions, or unforeseen logistical delays.

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4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.

• Any additional charges (such as COD fees, if offered) will be mentioned before order confirmation.

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5. Tracking Your Order

Once your order is shipped, tracking details will be shared via email or SMS. You can use this information to track your shipment until delivery.

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6. Delayed or Lost Shipments

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur. In such cases, our support team will assist you with updates and resolution.

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7. Incorrect Address or Failed Delivery

• Please ensure that your shipping address and contact details are accurate at the time of placing the order.

• Theurbanriots will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

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8. Contact Us

For any shipping-related queries, please contact us:

📧 Email: contact@theurbanriots.com
📞 Phone: +91 89408 31961
🏢 Address: KOLAPIDO SYSTEMS PRIVATE LIMITED
No. 99 (32), Jeenis Road, Saidapet, Chennai,
Tamil Nadu, India – 600015